Refund policy

Thank you for shopping with us! We want you to be fully satisfied with your purchase. If for any reason you are not, we’re here to help.

Refunds/Returns

• All sales are final.
• No refunds or returns unless it is our fault.

• Once we receive and inspect your return, we’ll notify you by email about the approval or rejection of your refund.

• Approved refunds will be processed back to your original payment method.

• Please note that shipping costs are non-refundable.

Shipping Returns

• If we made a mistake with your order, please contact us at Heavenly_clo@outlook.com with your order number and reason for return.

• Customers are responsible for paying their own return shipping costs, unless the item arrived damaged or defective.

• We recommend using a trackable shipping service, as we cannot guarantee we will receive your returned item.

Damaged or Defective Items

If you received an item that is damaged, defective, or incorrect, please contact us immediately at Heavenly_clo@outlook.com. We’ll cover return shipping and ensure you receive a replacement or refund.

Questions

For any questions about returns, exchanges, or refunds, please email us at Heavenly_clo@outlook.com.